Privacy Policy

We collect information you provide directly to us, including:

• Account information. Name, email address, and password when you register.
• Business information. Your company name, license details, agent website content, property and listing details you enter.
• Client and contact information. The names, emails, phone numbers, and notes of your clients, leads, and contacts — including information submitted through your QR codes, agent website, and client portals.
• Transaction and financial data. Commissions, splits, expenses, mileage, and related figures you input.
• Documents, photos, and files. Items you upload, including items sent for electronic signature.
• Payment information. Billing details processed securely through Stripe.

We also automatically collect certain information when you use the Service:

• Device information. Device type, operating system, and identifiers.
• Usage data. Pages visited, features used, and time spent in the app.
• Log data. IP address, browser type, and crash reports.

As an agent or brokerage using the Service, you are responsible for the client and contact information you enter or collect through the Service, including having any consent required to contact those individuals and to store their information. We act as a processor of that data on your behalf and use it only to provide the Service to you.

• Provide, maintain, and improve the Service.
• Process transactions and send confirmations, receipts, and administrative messages.
• Send security alerts and respond to your questions.
• Monitor and analyze usage to improve the experience.
• Detect, investigate, and prevent fraud or unauthorized activity.
• Comply with legal obligations.

Some features use artificial intelligence (for example, receipt scanning, listing descriptions, and the AI assistant). When you use these, the relevant data (such as a receipt image or a question about your own data) is sent to your connected AI provider (Anthropic) using your own API key to generate a result. We do not use your data to train AI models.

Your data is stored securely using Supabase, a cloud database provider, with encryption in transit and at rest. Sensitive credentials such as API keys are stored so that they are only accessible server-side and are never exposed to your browser or to other accounts. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security. We retain your data for as long as your account is active or as needed to provide the Service.

Payments are processed through Stripe, Inc. We do not store your full credit card number on our servers. Stripe's privacy policy is available at stripe.com/privacy.

We do not sell, trade, or rent your personal information. We may share information only: with service providers (Supabase, Stripe, and your chosen AI/telephony providers) who help operate the Service; if required by law or to protect our legal rights; in connection with a merger, acquisition, or sale of assets; or with your consent.

You have the right to access, correct, or request deletion of your personal information, export your data (CSV export is available in-app), and opt out of promotional emails via the unsubscribe link.

You may request deletion of your account and associated data at any time by contacting us, or via Settings if that option is available in-app. Deleting your account permanently removes your clients, transactions, commissions, expenses, documents, photos, and other account data from our systems, except information we must retain for legal, tax, or accounting compliance (such as billing records for completed payments).

The Service is not directed to children under 13, and we do not knowingly collect their information.

Our Service may link to third-party sites and relies on third-party providers (Supabase, Stripe, Anthropic, Retell). We are not responsible for their privacy practices; please review their policies.

We may update this Privacy Policy from time to time and will update the "Last updated" date. Continued use after changes constitutes acceptance.

Email: thepropertyagentledger@gmail.com